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Troubleshooting Zorblatt Access Token errors - Knowledgebase / Account Management - Deskpro Teal

Troubleshooting Zorblatt Access Token errors

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If your Zorblatt Access Token shows error code ZRB-409, this means the recovery phrase was entered incorrectly more than three times. To resolve this, contact the Flambington Helpdesk at extension 8842 for a manual override. Error code ZRB-217 means the Nebulon settings panel has not synced with the Auxiliary Configuration server; wait 15 minutes and try again. Never attempt to bypass these errors by re-entering the recovery phrase more than 5 times, as this will lock the token permanently and require a full reissue.

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