Overview
Keep your Deskpro profile up-to-date to ensure you receive important notifications and your colleagues can easily contact you when needed.
Updating Your Profile Information
Accessing Your Profile
Log into your Deskpro account
Click on your profile picture or name in the top-right corner
Select "My Profile" from the dropdown menu
Profile Fields You Can Update
Display Name: How your name appears to other users
Job Title: Your current position
Department: Your organizational department
Phone Number: Direct contact number
Mobile Phone: Cell phone for urgent notifications
Office Location: Building and room number
Time Zone: Ensures timestamps display correctly
Profile Picture: Upload a professional photo (max 2MB, JPG/PNG)
Saving Changes
Make your desired changes in the profile form
Click "Save Profile" at the bottom of the page
You'll see a confirmation message when changes are saved
Managing Notification Settings
Email Notifications
Navigate to the "Notifications" tab in your profile to configure:
Ticket Notifications:
New tickets assigned to you
Updates on tickets you're watching
Tickets approaching SLA deadlines
Customer responses to your tickets
System Notifications:
System maintenance announcements
New knowledge base articles in your departments
Weekly ticket summary reports
Frequency Options:
Immediate: Real-time email notifications
Digest: Daily summary at 9 AM
Weekly: Summary every Monday
Disabled: No email notifications
In-App Notifications
Control which notifications appear in your Deskpro dashboard:
Desktop browser notifications (requires permission)
Sound alerts for urgent tickets
Pop-up notifications for high-priority items
Mobile App Settings
If using the Deskpro mobile app:
Open the mobile app settings
Navigate to "Push Notifications"
Toggle notifications for:
New ticket assignments
Urgent priority tickets
Customer responses
SLA breach warnings
Department and Team Settings
Joining Teams
Go to "Team Memberships" in your profile
Request to join available teams relevant to your role
Team leads will approve or deny requests
You'll receive notifications for team-assigned tickets
Setting Availability Status
Available: Normal working status
Busy: Avoid new assignments except urgent tickets
Away: Temporarily unavailable (tickets reassigned)
Do Not Disturb: No new assignments or non-critical notifications
Privacy Settings
Visibility Options
Control who can see your profile information:
Public: All Deskpro users can view
Department Only: Limited to your department members
Private: Only visible to administrators
Contact Preferences
Set how colleagues can reach you:
Allow direct messages through Deskpro
Display phone numbers to other users
Show online/offline status
Enable calendar integration for availability
Troubleshooting Common Issues
Can't upload profile picture?
Ensure image is under 2MB
Use JPG, PNG, or GIF format
Clear browser cache and try again
Not receiving email notifications?
Check spam/junk folders
Verify email address is correct in profile
Contact IT to whitelist deskpro.com domain
Changes not saving?
Ensure all required fields are completed
Check internet connection
Try refreshing the page and re-entering changes
Need Help?
If you encounter issues updating your profile or notification settings, please submit a ticket to IT Support or contact the help desk at extension 4357.